Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?



What is a clubshop?

A club shop is an excellent place to order all your team’s kit in one, easy to use, place. Your team decides which items are best for them and how they would like the products personalised and we create an online shop just for you. With a secure login system, no need to worry about others stumbling across your shop.

Is there a difference between Stock and Pre-Order Products?

Yes, our stock items are held in our UK warehouse, so they are available for despatch all year round*. Pre-order items are products that are made especially for your team and therefore have longer lead-times as they are created once your shop opening window has closed.

*Subject to availability.

What is a pre-order window?

Our pre-order products operate on an open and close pre-order window basis where you will be able to place orders for these products during this time only. These items are marked by a red triangle in the top right corner. Not all shops offer pre-order products, some opting to sell stock items only and therefore have no need for an opening window.

On the closing date, specified on your shop, we collate all orders and begin the 7-9 week manufacturing process (subject to MOQ's being met). Once complete your order will be sent to you as a priority; via the method selected at the checkout stage.

During a closed window, pre-order items will still be visible, but unavailable for purchase. Stock items are accessible and offered all year round, with a turnaround time of 7-10 working days - subject to availability.

Once the dates for the next pre-order open window have been determined, the shop will then re-open where the same process will apply.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How long does decoration take?

All club shop products are decorated once they are ordered, this typically takes around 2 weeks and will then be shipped to your directly via Royal Mail.

Get in touch

Have questions about your order, or a general enquiry?