For our club shop products we aim to embroidery, customise and fulfil within 15 working days.
Once your order has been placed, your garments will be picked, decorated, packed, and sent out via our track and trace service within 15 working days, subject to availability.
Each item is embroidered/printed to order, we do not hold already made stock, therefore once the items have been embroidered with a club badge, initials, or a name they are non-returnable (please see our returns section here for full details).
Our courier will provide parcel recipients with a one-hour delivery window, notified by SMS or email, so you don't have to wait in all day. All we need is your email address or mobile phone number and you will be able to follow your SAMURAI deliver to your front door.
The standard cost for delivery is £5.70 but may vary depending on your country/region.
Pre-order garments are only available to purchase within the order windows specified on your club's homepage. After the order window has closed, all orders will be collated and sent to our factory, where they will be custom made on a 7-9 week lead-time (Subject to MOQs being met). Once made, these orders will be delivered to the address selected at checkout.
If your order contains both pre-order and stock items your order will not be despatched until the pre-order element has arrived. Your items will then be collated and delivered together at this time.
Some clubs and schools offer different delivery options for their members, please check your shop’s homepage for more information.